Terms of service

Shipping Information

Since we started shipping orders from our warehouse in Sweden in 2021, our customers have not reported local vat problems. However, please be aware that if you order from outside of Norway or EU, you may have to pay local vat or other import taxes, depending on current rules and regulations in your country.

Our warehouse normally ships three times a week, daily for advance orders. During holiday periods service can be a bit slower. Please make sure that you fill in your complete delivery address with your order. We take no responsibility for items lost or returned due to missing or incomplete information. US customers please remember to include your state (NY, CA, DC, etc).

Postage is automatically added during the ordering process and you will see the relevant amount for your territory before you pay. Postage is based on weight and size, meaning that different combinations of items in one order can lead to quite different postage variations.

All orders are shipped with tracking, and it's very rare that packages goes missing. Please contact us if you haven't received your order 4 weeks after you have received the shipping confirmation.

Return Policy

In the unlikely event that you receive an item with a possible production fault, please contact us by email with a precise description of the problem, preferably with photos, audio clips or a video. Sometimes the problem can be solved locally. We will replace faulty items at our expense, including return postage and new postage.

Please note that we can not guarantee that every item(s) we send out will survive the shipping in absolutely pristine condition. This is a risk one takes with mailorder. From years of experience both as seller and buyer, we do believe that our packaging is strong and protective enough. Our warehouse don't have the capacity to remove shrinkwrap and take records out of their sleeves to prevent the records from "eating" their way out of the sleeve, especially not during big sendouts of new releases. If you ask in a nice way and during quieter periods, we will try to get it done, but again, no guarantees.

Finally, please note that if an item is damaged due to obvious mishandling of the package, you should first direct your complaint to the post office upon receiving it and not to us.